Terms of Service

1. Acceptance of Terms

By accessing or using BrightStream's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

BrightStream provides AI-augmented marketing execution services, including but not limited to:

• Content creation and marketing automation
• Digital strategy and campaign management
• Technology implementation and development
• Marketing analytics and reporting

Specific service details and deliverables will be outlined in individual project agreements.

3. Client Responsibilities

Clients agree to:

• Provide accurate and timely information necessary for service delivery
• Respond to requests for feedback within agreed timelines
• Maintain confidentiality of access credentials and account information
• Comply with all applicable laws and regulations
• Ensure they have rights to any materials provided to us

4. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Invoices are payable within 30 days of issue unless otherwise agreed
• Late payments may incur interest charges
• Services may be suspended for overdue accounts
• All fees are in Swiss Francs (CHF) unless otherwise stated

5. Intellectual Property

Upon full payment, clients receive ownership of deliverables created specifically for their project. However, BrightStream retains:

• Pre-existing intellectual property and proprietary tools
• Rights to use project work in portfolios and case studies (with client approval)
• Generic methodologies and processes developed during engagement

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement.

7. Warranties and Disclaimers

We provide services with reasonable skill and care. However:

• We do not guarantee specific business results or ROI
• Marketing performance depends on many factors beyond our control
• Services are provided "as is" without warranties beyond what's legally required
• We are not liable for third-party platform changes or availability

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed fees paid for the specific service in question
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for losses resulting from client's failure to follow recommendations

9. Termination

Either party may terminate the engagement with written notice as specified in the service agreement. Termination terms include:

• Client remains responsible for payment for work completed
• We will provide deliverables completed up to termination date
• Certain obligations (confidentiality, payment) survive termination

10. Dispute Resolution

Any disputes arising from these terms or our services shall be:

• First attempted to be resolved through good-faith negotiation
• Subject to the laws of Switzerland
• Resolved in the courts of Zurich, Switzerland

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, please contact: